Warranty on the trikes we sell is provided and conditioned by the individual manufacturers. You can contact them directly. If you have purchased your trike though us you may also contact us to find out what to do, we may take steps on our customer’s behalf to communicate with the manufacturer.

Warranty Period

Unless otherwise stated warranty is limited to six months warranty on batteries and it is the customers responsibility to pay any freight and handling in such cases to and from the original manufacturer in their respective countries ie: if we import a trike from China, that is the country of origin. Unless otherwise stated warranty is limited to six months warranty on trikes and bikes etc. Small parts warranty unless otherwise stated is limited to three months. In any case, usual or abusive usage and wear and tear is not covered by warranty.

If you purchased your trike from another shop or seller, please go through them as your first point of call. We are not responsible for a product you have purchased elsewhere even though we may sell the same brand and product item. You will need to contact the seller or the original manufacturer. It may be the original manufacturer may authorise us to repair the item but you will still be responsible any handling and freight charges and or parts not covered by warranty.

Special Order – refund or exchange

We do not offer a change of mind exchange or return policy. Any sale is based on a special order basis. If a manufacturer offers a return or refund you will still be responsible for all import fees and costs as well as return freight and other costs as well as a restocking fee based on the condition of the product. Any returns are based on warranty issues only.

Purchases from Elsewhere

If you purchased a trike directly from China such as a Performer trike, we will not handle any warranty matter nor do we trade in or resell such items. You will need to contact the business or person you purchased the item from.

Approved Repairs

Approved warranty is only to be carried out at/by Recumbent Company (RC) place of business unless otherwise approved by RC or the Manufacturer and is further subject to Manufacturer’s warranty conditions.

It is the customer’s responsibility to return the item to Recumbent Company premises and further to the Manufacturer’s place of business as appointed by them at the customer’s expense, as well as return freight costs from the places of repair to the customer. Items must be packed and padded securely to prevent damage, goods damaged in transit are the customer’s responsibility. Consider transit insurance.

Not every issue will be covered by warranty.

For example a frame may have a 10 year warranty, but if you try taking a shortcut under a bus, especially when it is moving, should your frame become damaged, it is not covered by warranty. If you hit a pothole that is big enough to cause damage, ie: you break one or more spokes and/or bend the rim, the damage is not covered by warranty.

Things like shortcutting under a moving bus and similar, are considered use outside the scope of the equipment. If you purchased from us and have a question, here us as we are happy to give or seek an answer for you.

ICE – Inspired Cycle Engineering