Construction and Communication Issues
Unfortunately the last 18 months of dealing with Greenspeed has left us in a position of being unwilling to re-order and/or stock Greenspeed trikes.
We apologise to those that this may cause an inconvenience to.
We are currently looking for other entry level trikes that are reliable but we expect that to be about 8 weeks away (start Nov).
We are not "Greenspeed" or a service department for Greenspeed. Greenspeed trikes are manufactured in Taiwan and are imported to their base is in Knoxfield (Melbourne) Victoria.
We are sorry but if you have purchased a Greenspeed recumbent from elsewhere (not at Recumbent Co), you are not able to bring your trike here for initial free set up. You should take the trike back to the place of purchase or contact Greenspeed and ask their advice. Particularly with Greenspeed tadpole trikes, when you take delivery of the tadpole trike, the seller must have adjusted the steering toe-in (wheel alignment) to Greenspeed's specifications. This is not something done before the trike goes in its box from the manufacturer across the water...
We do not carry out warranty work for Greenspeed for trikes purchased elsewhere, for such repairs you would need to bear the cost. You should take the trike back to the place of purchase or contact Greenspeed and ask their advice for warranty claims. Here
Other manufacturers such as ICE meticulously set up or prepare their trikes and the toe-in or wheel alignment adjustment is not needed.